How can we help you?
Everything you need to know about booking, searching, and hosting on Portal.
For Guests & Travellers
From finding the perfect stay to completing your booking — here's everything you need.
Create Your Account
Click "Sign In" in the top navigation bar. If you're new, select "Create Account" and fill in your name, email, and a secure password. Verify your email address to activate your account.
- Use a valid email you can access
- Password must be at least 8 characters
- Check spam if the verification email doesn't arrive within a few minutes
Search for a Property
Use the homepage search bar to find available stays. Enter your desired check-in date to begin. You can also browse by destination using the "Explore by Destination" section, or filter by stay type — apartments, villas, beach houses, and more.
- Enter check-in date to unlock the search
- Filter by Stay Type using the category tiles
- Browse Featured Portal Locations for handpicked recommendations
View a Property Listing
Click on any property card to open the full listing page. Here you'll find high-resolution photos, a detailed description, amenities, house rules, location details, and pricing breakdown. Read the listing carefully before booking.
- Scroll through all photos to see the full space
- Check the availability calendar
- Review house rules and cancellation policy
- Read host reviews and ratings
Select Your Dates & Guests
On the listing page, select your check-in and check-out dates using the date picker calendar. Unavailable dates will be clearly marked. Enter the number of guests. The total price will update automatically.
- Greyed-out dates are already booked
- Minimum stay requirements may apply for some listings
- The price breakdown includes nightly rate, cleaning fee, and service fee
Make Your Booking
Click the "Book Now" or "Reserve" button once your dates are confirmed. Review the full booking summary including total cost before proceeding to payment. You'll need to be signed in to complete a booking.
- Double-check all dates and guest count
- Read the cancellation policy one last time
- Ensure your payment details are correct
Complete Payment
Enter your payment details on the secure checkout page. Portal accepts major credit and debit cards. Once payment is processed, you'll receive a booking confirmation email with all stay details and host contact information.
- All payments are encrypted and secure
- You'll receive a confirmation email immediately
- Save your booking reference number
Manage Your Booking
After booking, log in to your dashboard to view all upcoming and past stays. You can message your host directly, view check-in instructions, and request changes if needed through your guest portal.
- Access your dashboard from the top navigation when signed in
- Message your host for any questions before arrival
- Check-in instructions are sent closer to your arrival date
Guest FAQs
Still need help?
Our support team is available 7 days a week to assist you.